iGraft Facilities – Complete Hair Transplant & Patient Care Experience
Privacy Policy
Last Updated: 24 August 2026
iGraft Global Hair Services Pvt Ltd (“iGraft”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, submit an enquiry, request a consultation, contact our team, or use our hair, skin, and aesthetic services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how it may be shared, and the choices available to you.
Our website is:
1. About iGraft
iGraft Global Hair Services Pvt Ltd provides hair restoration, hair-loss, hair and skin consultation, and related aesthetic services.
Our website provides information about services and treatment options available through iGraft, including hair transplant and hair restoration procedures such as DFI Hair Transplant, Active FUE Hair Transplant, iGraft Hybrid™, GFC Hair Regrowth Treatment, Revision Transplant, Beard Transplant, and non-surgical hair replacement, subject to individual medical assessment and suitability.
iGraft currently lists clinic locations in:
- Pune, Maharashtra
- Hyderabad, Telangana
- Bangalore, Karnataka
- Vijayawada, Andhra Pradesh
2. Information We Collect
We may collect information that you voluntarily provide when you:
- Submit a website enquiry form
- Request a hair or skin consultation
- Request a callback
- Book or enquire about an appointment
- Contact us by phone, WhatsApp, email, or other communication channels
- Ask about treatment options or pricing
- Request information about our clinics
- Communicate with our medical or support team
Depending on your interaction with us, this may include:
- Full name
- Mobile number
- Email address
- City or location
- Preferred clinic
- Appointment details
- Treatment preferences
- Information about hair loss, scalp or skin concerns that you voluntarily provide
- Photographs submitted for consultation or assessment
- Other information contained in your enquiry or communication
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, analytics systems, advertising technologies, server logs, and similar technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Pages visited
- Website interaction information
- Referring website
- Date and time of access
- Campaign or advertisement information
This information may be used to understand website performance, improve our services, maintain security, and measure the effectiveness of our advertising.
4. Hair, Skin & Consultation Information
If you voluntarily provide information about your hair loss, scalp, skin condition, previous treatments, medical history, photographs, or treatment requirements, we may use that information to respond to your enquiry and support consultation or treatment planning.
Please provide sensitive or medical information only through channels intended for consultation or medical communication.
We use such information only for legitimate purposes connected with consultation, treatment planning, patient support, appointment management, follow-up, and related operational requirements.
5. How We Use Your Information
We may use your information to:
- Respond to your enquiries
- Arrange consultations and appointments
- Contact you regarding your requested service
- Provide information about hair, skin, and aesthetic treatments
- Understand your requirements
- Coordinate clinic visits
- Provide treatment-related information
- Provide follow-up and patient support
- Improve our website and user experience
- Analyse website usage and performance
- Measure advertising and marketing campaigns
- Maintain website security
- Prevent spam, fraud, misuse, or unauthorized activity
- Maintain business and operational records
- Comply with applicable legal and regulatory requirements
6. Calls, WhatsApp, SMS & Email
If you provide your telephone number or contact us through phone, WhatsApp, SMS, email, or another communication channel, we may use that information to respond to your enquiry, coordinate appointments, provide requested information, and communicate with you about our services.
Where permitted by applicable law, we may also send information about relevant offers, services, or promotional communications.
You may request to stop receiving promotional communications at any time.
6. Calls, WhatsApp, SMS & Email
If you provide your telephone number or contact us through phone, WhatsApp, SMS, email, or another communication channel, we may use that information to respond to your enquiry, coordinate appointments, provide requested information, and communicate with you about our services.
Where permitted by applicable law, we may also send information about relevant offers, services, or promotional communications.
You may request to stop receiving promotional communications at any time.
7. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, analyse website traffic, and measure advertising performance.
Cookies may be used for:
- Essential website functionality
- Website analytics
- Performance measurement
- Advertising measurement
- Campaign attribution
- User experience improvement
- Security and spam prevention
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
8. Patient Photographs, Reviews & Testimonials
iGraft may receive photographs, reviews, testimonials, videos, or other content from patients.
We will use identifiable patient photographs, videos, testimonials, or treatment stories for marketing or promotional purposes only where appropriate permission, consent, or another lawful basis has been obtained.
Patients should not assume that submitting content to iGraft automatically authorizes public marketing use.
9.Medical & Sensitive Information
Information relating to an individual’s health, hair loss, scalp condition, skin condition, medical history, photographs, treatment, or consultation may constitute sensitive personal information under applicable law.
iGraft takes reasonable steps to protect such information and uses it only for legitimate purposes connected with consultation, treatment, patient care, appointment management, follow-up, and related business operations.
We encourage patients to provide medical information only through appropriate and secure communication channels.
10. Data Security
iGraft takes reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no internet transmission, electronic storage system, website, or communication method can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Providing requested services
- Managing consultations and appointments
- Maintaining business records
- Providing patient support
- Resolving disputes
- Preventing fraud or misuse
- Complying with legal or regulatory obligations
- Protecting our legitimate business interests
The appropriate retention period may vary depending on the nature of the information and the reason for processing it.
12. Third-Party Websites & Embedded Content
Our website may contain links, videos, maps, social media content, images, booking tools, or other embedded content provided by third parties.
Third-party content may operate as though you have visited the third-party service directly and may collect information, use cookies, or track interactions according to that provider’s own privacy policy.
iGraft is not responsible for the privacy practices or security of third-party websites and services.
13. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the information and take appropriate action where required.
13. Your Privacy Rights
Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the information and take appropriate action where required.
14. Marketing Communications
If you submit an enquiry, request a consultation, provide your contact details, or otherwise interact with iGraft, we may contact you regarding your enquiry, appointment, treatment information, or services.
Where permitted by applicable law, we may also contact you about relevant offers, promotions, or services.
You may opt out of promotional communications at any time.
Opting out of marketing communications will not necessarily prevent essential communications relating to an existing enquiry, appointment, transaction, or treatment.
15. Where Your Data May Be Processed
Some of our technology, communication, analytics, advertising, hosting, or service providers may process information using systems located outside your state or country.
Where information is transferred or processed outside India or through third-party platforms, iGraft will take reasonable steps to handle such information in accordance with applicable legal requirements and contractual safeguards where appropriate.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Website functionality
- Technology
- Advertising and analytics tools
- Legal or regulatory requirements
- Business practices
When we update this policy, we will revise the “Last Updated” date at the top of this page.
We encourage you to review this page periodically.
17. Contact iGraft About Privacy
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us.
iGraft Global Hair Services Pvt Ltd
Website: https://www.igraftglobalhairservices.com/
Email: [email protected]
Phone: +91 82371 99222
Clinic Locations: Pune | Hyderabad | Bangalore | Vijayawada
For a privacy request, please include your name, contact details, and sufficient information to help us understand and process your request.
18.Consent
By using this website, submitting an enquiry, requesting a consultation, or voluntarily providing personal information to iGraft, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.
iGraft Vijayawada Clinic
iGraft Pune Clinic
iGraft Hyderabad Clinic
iGraft Banglore Clinic
Your Hair Restoration Journey Starts With the Right Consultation
Hair transplantation is a medical procedure, and treatment suitability and outcomes vary from person to person.
Instead of choosing a procedure based only on online reviews or price, get your hair and scalp evaluated and discuss your options with a qualified medical professional.
Explore Your Hair Restoration Options at iGraft .